Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made via the website of Eliza & Margaret London, established at Bart Verhallenplein 145, reachable via info@elizamargaretlondon.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product information

We make every effort to describe our products accurately and to provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and delivery

Processing time: 1–3 working days

Shipping time: 3–7 working days, depending on location

Shipping takes place directly from our supplier in China.

5. Returns and cancellations

Please refer to our separate returns policy for all conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the parcel has been delivered. Always check the provided address carefully.

7. Intellectual property

All content on the website, including texts, photographs, and logos, is the property of Eliza & Margaret London and may not be used without permission.

8. Complaints procedure

Complaints can be submitted in writing via info@elizamargaretlondon.com. We aim to respond within 5 working days.

9. Applicable law

These terms and conditions are governed by Dutch law.